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Return Policy

 

The Return Policy

We put our best to make your purchase at our platform a memorable and hassle-free experience altogether. However, if you product dissatisfactory and wish to return or replace it with another one, we provide our customers with an easy return and refund policy. For a streamlined idea of the entire process, refer to the highlights mentioned below.

  • A return request has to be raised within 7 days from the date of delivery of the product.
  • Once we receive the request, the same will be confirmed officially through communication. You will receive communications from our end asking for your bank account details for returning the funds.
  • We would offer you a door step pick up and the courier requirements would be taken care of by us.
  • Once we receive the product in our warehouse, it will go through a quality testing.
  • If the product qualifies certain parameters, your return request would be processed without any further delays assuring a full refund.
  • The entire refund amount will be credited to your bank account within next 3-4 business days. (Occasional delays can occur due to technical hazards)

 

Conditions under which return is infeasible

There are certain circumstances under which a return would not be accepted by Saja Sajo. Following are the criteria for validating a return.

  • The product must remain unused at the time of return
  • It must not have any sweat, stain or body odor on it
  • It must not be damaged or torn
  • The paper tags, price tags should be kept in an unaltered manner.
  • The folding and packaging should be proper.
  • The product must not come dry cleaned or washed